Returns & Exchanges
At Koko Black, we take pride in the quality of our handcrafted chocolates; however, due to the perishable nature of our products, we generally do not offer returns for change of mind. If your order arrives damaged or incorrect, we are committed to providing a resolution through a replacement or refund.
Contact Customer Support
Email our team within 48 hours of receiving your order, providing your order number and details regarding the issue.
Provide Photographic Evidence
Attach clear photos of the damaged product and the original packaging to help our quality control team assess the claim.
Assessment and Approval
Our team will review your request and notify you of the outcome, ensuring all food safety and quality standards are met.
Resolution Processing
Once approved, we will arrange for a fresh replacement to be shipped or process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing